Privacy Policy

1. Who We Are

Sculpt & Scale Limited is a Meta advertising agency operating in the United Kingdom, specialising in lead generation for home service businesses.

2. What Data We Collect

We only collect information you provide directly to us. This may include:

• Your first name
• Your email address
• Your phone number (where provided)
• Information about your business you share during a strategy call or via a form
• Technical data such as your IP address, browser type, and pages visited (collected automatically, and through marketing cookies only if you accept them)

We do not collect sensitive personal data such as health information, financial details, or information about children.

3. How We Collect Your Data

• When you fill in a form on our website (strategy call request, free training request)
• When you book a call via our online calendar
• When you contact us directly by email or phone
• Automatically via the Meta Pixel and cookies when you browse our website, but only if you accept them on our cookie banner

4. How We Use Your Data

We use your personal data to:

• Confirm and manage your strategy call booking
• Send you the free training materials you requested
• Follow up about our services where you have shown interest
• Send marketing communications (only where you have given consent)
• Measure how our advertising performs (only if you accept marketing cookies)
• Comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Consent — when you tick a consent box to receive marketing communications or free training materials, or when you accept marketing cookies on our cookie banner
• Legitimate interests — to follow up with people who have expressed interest in our services
• Contract — to fulfil a booking or service agreement

5. Who We Share Your Data With

We do not sell your personal data. We may share it with the following trusted third-party service providers who help us operate our business:

• GoHighLevel (HighLevel Inc.) — our CRM and booking platform, used to store contact information and manage communications
• Meta Platforms (Facebook/Instagram) — for running advertising campaigns and, if you accept marketing cookies, measuring their performance through the Meta Pixel
• Google — for email services, and for the YouTube videos on our site (which only load when you press play)
• Netlify — our website hosting provider

All third-party processors are required to handle your data securely and in accordance with applicable data protection law.

6. How Long We Keep Your Data

• Strategy call enquiries and booking data: up to 2 years from the date of last contact
• Marketing contact data: until you unsubscribe or request deletion
• Cookie and advertising data: Meta Pixel cookies typically last up to 90 days, and you can clear them in your browser at any time

We review the data we hold regularly and delete anything we no longer need.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data. To exercise any of them, email us at tom@sculptandscale.co.uk and we will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Cookies

Our website uses a small number of cookies and similar technologies. Apart from remembering your cookie choice, we only use them with your consent.

• Essential — we store your cookie choice in your browser so we don't have to ask on every page. This doesn't need your consent.
• Marketing (Meta Pixel) — only set if you click Accept. Used by Meta to measure how our ads perform and to show relevant advertising.
• Embedded videos (YouTube) — our videos only load from YouTube (in its privacy-enhanced mode) when you press play. Google may then set its own cookies.

You can change your choice at any time using Cookie Settings in the footer of any page, or by clearing cookies in your browser settings. The site works the same whichever you choose.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our website uses HTTPS encryption and our CRM platform (GoHighLevel) maintains industry-standard security practices.

No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to check this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: